Build the skills to improve, sustain, and scale

After a 2-day training course, the Lean Daily Improvement (LDI) Facilitator possesses the basic knowledge, skills to effect change using proven lean methodologies and understands how to make small but meaningful daily adjustments while work is being done, and to sustain the gains (holding metrics) made through other change efforts. LDI builds a team-based, continuous improvement habit at the point of service.

After a 4-day training course, the learner is focused on learning how to facilitate events intending to build organizational capacity for process improvement. The Lean Practitioner (LP) plans, delivers and facilitates-to-closure Kaizen and Rapid Improvement Events (RIEs).

After this 4-day training course, the Advanced Lean Practitioner (ALP) learns to plan and lead multi-day Value Stream Analysis (VSA) events, implement/deploy advanced solutions like Kanban and lean service cells, and take on broader responsibilities in Value Stream Management and complex Rapid Improvement Events (RIEs) to facilitate the spread of successful solutions across the organization.

After this 4-day training course, learners will be able to demonstrate the ability to utilize FMEA to identify and prevent potential process and/or service failure modes including risks to patients and staff and mitigate risks through process redesign. Following the FMEA event, the learner will participate in implementation planning and daily continuous improvement processes.

Learn a user-centered approach to solving problems and designing services that work for the people who use them. Participants explore empathy mapping, interviews, and rapid prototyping to better understand needs, test ideas, and create solutions that fit real-world constraints.

A clear introduction to the core principles of process improvement, including respect for people, reducing waste, improving quality, and measuring success. This module is a strong starting point for teams who want a common foundation before pursuing lean certifications.

Learn a user-centered approach to solving problems and designing services that work for the people who use them. Participants explore empathy mapping, interviews, and rapid prototyping to better understand needs, test ideas, and create solutions that fit real-world constraints.

Strengthen the conditions for open communication, accountability, and innovation by helping teams understand what psychological safety looks like in practice. Participants learn stages of culture development and practical behaviors that encourage people to raise concerns and share ideas without fear.

Improve cohesion and performance by building awareness of strengths, working styles, and team patterns. Depending on your needs, the session can incorporate tools such as Myers-Briggs, CliftonStrengths, or True Colors, with additional cost considerations when licensed materials are used.