Process Improvement and Lean Services

Process improvement that sticks, because your team owns it

HealthTAP partners with hospitals, clinics, and practices to strengthen performance through lean-focused coaching and training. We help teams improve quality and patient experience, streamline workflows, and build the internal capability to sustain continuous improvement over time.

Talk with us about your improvement goals

What this is

A practical program for real-world healthcare work

Content suggestions: This service is designed for organizations that want measurable improvement without adding unnecessary complexity. We work alongside your team to understand how work happens today, identify what is getting in the way, and implement changes that reduce delays, rework, and frustration. The focus is on outcomes and on strengthening the systems that produce those outcomes.

What you can expect

Coaching, training, and facilitation that build capability

We combine hands-on coaching with training that is tailored to your environment. Your team learns lean concepts by applying them to your actual workflows, not a generic scenario. HealthTAP can facilitate improvement events, support leaders as they build daily improvement habits, and help staff turn ideas into implemented changes with clear ownership and follow-through.

Lean Green Belt

HealthTAP Green Belt training builds practical lean capability through applied learning tied to your real workflows. Participants learn core improvement tools, practice problem-solving with coaching, and gain confidence running small to mid-sized improvements that strengthen quality, flow, and team communication. The goal is clear ownership, repeatable methods, and results your team can sustain after the engagement.

Lean Black Belt

Lean Black Belt, also called Advanced Lean Practitioner, prepares experienced practitioners to lead value stream analysis and facilitate more complex improvement efforts. The four-day flipped classroom format supports advanced methods such as Kanban, lean service cells, and value stream management, with a strong focus on spreading successful solutions across an organization. This course is structured around HealthTAP’s VSA A3 problem-solving process and requires the Yellow Belt course first.

Process Prep (2P)

Process Preparation, or 2P, helps teams design or redesign a process when the future state is unclear, changing, or high-impact. It is often used for new services, new space design, relocations, equipment layout, and chronic performance issues where the current process does not reliably meet goals. 2P helps teams compare alternatives, simulate the best option, document standard work, and leave with an implementation plan that supports strong flow and low waste.

Who it is for

Hospitals, clinics, and practices ready to improve performance

This service is a fit when you need to improve throughput, reduce variation, strengthen coordination, or make work easier for staff while protecting patient experience. It also works well when teams are motivated but need a structured approach, an outside facilitator, or support to align leaders and frontline staff around a shared aim.

Let’s Work Through It — Together

The first step is a short discovery conversation to understand your goals, constraints, and timeline. From there, we recommend a starting scope that fits your organization, whether that is a focused improvement effort, a structured training pathway, or an engagement that combines both.

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